Privacy Policy

INTRODUCTION
El-Lab Medical Diagnostics Limited (“El-Lab,” “we,” “our,” or “us”) is committed to safeguarding the privacy and confidentiality of our clients’ personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Nigeria Data Protection Act (NDPA) and other applicable data protection regulations.

PURPOSE & OBJECTIVES

The purpose of this Privacy Policy is to inform you about how we handle your personal data and to ensure transparency in our data processing activities. Our objectives include:

  • Ensuring compliance with relevant data protection laws.
  • Informing you of your rights regarding your personal data.
  • Explaining how we collect, use, disclose, and secure your personal data.

CONSENT TO OUR PRIVACY POLICY

By using our services, visiting our website, or providing your personal data to us, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

COLLECTION OF PERSONAL DATA

  1. Information We Collect
    We may collect the following types of personal data:
  • Full name
  • Date of birth
  • Contact details (phone number, email, address)
  • Medical records and test results
  • Payment and billing information
  • Any other information relevant to your medical diagnosis or treatment
  1. How We Collect Your Data
    We collect personal data through various means, including but not limited to:
  • When you fill out forms at our diagnostic centers.
  • When you use our website.
  • When you communicate with us via phone, email, or in-person.
  • Through third-parties.
  1. Purpose of Collection
    We collect your personal data for the following purposes:
  • To provide medical diagnostic services.
  • To manage patient records and test results.
  • To process payments and manage billing.
  • To comply with legal and regulatory requirements.
  • To improve our services and customer experience.
  • To communicate important service-related information.

USE OF COOKIES

Our website may use cookies to enhance user experience, analyze website traffic, and personalize content. You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain website features.

USE OF PERSONAL DATA

We use your personal data for the purposes outlined in this policy. We may process your data for:

  • Medical diagnosis and treatment.
  • Appointment scheduling and patient management.
  • Customer support and service improvement.
  • To fulfill our contractual obligations.
  • Legal or regulatory requirements.
  • Communications and correspondence when required.

DISCLOSURE OF PERSONAL DATA

We do not sell, rent, or share your personal data with third parties except in the following circumstances:

  • When required by law or regulatory authorities.
  • With healthcare professionals for medical diagnosis and treatment.
  • With third-party service providers assisting in delivering our services.
  • When necessary to protect your vital interests or the public interest.
  • With your explicit consent.

SECURITY OF PERSONAL DATA

We implement strict security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:

  • Secure storage systems.
  • Access control.
  • Regular audits and staff training.

RETENTION OF PERSONAL DATA

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

RIGHTS OF A DATA SUBJECT
Under applicable data protection laws, you have the following rights:

  • Right to access your personal data.
  • Right to correct inaccurate or incomplete data.
  • Right to withdraw consent where applicable.
  • Right to request data deletion (subject to legal limitations).
  • Right to restrict or object to data processing.
  • Right to data portability. To exercise any of these rights, please contact us using the details provided below.

 

BREACH OF PERSONAL DATA

In the event of a data breach, we will take immediate steps to mitigate the impact and notify relevant authorities and affected individuals as required by law.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

El-Lab Medical Diagnostics Limited
Plot 603, 3rd Avenue, ‘S’ Close, by 32 Road Junction, Festac Town, Lagos.
info@el-lab.org
+2348127393115

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our data processing practices or legal requirements. We encourage you to review this policy regularly. Your continued use of our services after any changes signifies your acceptance of the revised policy.

Effective Date: 30th May, 2025